Privacy Policy

Last updated: February 24th, 2026

Syren Travel (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights when you use our website or contact us to arrange travel services.

By using our website or booking with Syren Travel, you agree to the terms outlined below.

1) Information We Collect

Information You Provide to Us

• Full name
• Email address
• Phone number
• Nationality and country of residence
• Travel preferences and special requests
• Travel dates, destinations, and number of travelers
• Information submitted through contact forms, email, phone, or WhatsApp
• Payment and billing information (processed securely via third-party providers)

Information Collected Automatically

• IP address
• Device type and browser information
• Pages visited and interactions
• Approximate location (country/city level)
• Cookies and advertising identifiers

2) How We Use Your Information

• Respond to inquiries and provide travel quotations
• Arrange and manage your travel services
• Provide customer support before and during your trip
• Process payments securely and prevent fraud
• Improve our website, services, and user experience
• Send booking confirmations and trip updates
• Send marketing communications (where permitted by law)

We do not sell your personal data for monetary gain.

3) Advertising, Analytics & Remarketing

We may use third-party services such as:

• Google Analytics
• Google Ads
• Meta (Facebook & Instagram) advertising tools

These tools help us:

• Understand website usage
• Measure advertising performance
• Show relevant travel advertisements (remarketing)

To do this, certain data may be collected or shared, including:

• Website activity (pages viewed, actions taken)
• Device and browser data
• IP address
• Cookie or advertising identifiers

In some cases, limited customer information (such as encrypted/hashed email addresses) may be shared with advertising platforms for audience measurement or enhanced conversions. These platforms may combine this information with other data they hold, in accordance with their own privacy policies.

You may control cookies via your browser settings and available cookie banners. You can also manage ad preferences through Google and Meta ad settings.

4) When We Share Your Information

We may share personal data only when necessary with:

• Hotels and accommodation providers
• Airlines and transport providers
• Cruise operators
• Tour guides and local service providers
• Payment processors
• Communication and CRM systems
• Advertising and analytics partners (as described above)
• Government or legal authorities when required by law

We do not share your information with third parties for their own independent marketing purposes.

5) International Customers & Data Transfers

Syren Travel serves travelers globally. Your information may be processed outside your country of residence, including countries with different data protection laws. Where legally required (e.g., under GDPR), we apply appropriate safeguards such as Standard Contractual Clauses to protect international data transfers.

6) Legal Basis (EEA / UK / Switzerland)

• Performance of a contract (arranging your travel services)
• Your consent (marketing communications and certain cookies)
• Legitimate business interests (service improvement, fraud prevention, marketing)
• Compliance with legal obligations

7) Your Rights

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Object to certain types of processing (including marketing)
• Restrict processing
• Request data portability
• Withdraw consent at any time
• Opt out of targeted advertising

To exercise your rights, please contact us at: info@syren-travel.com (You can update this to your official email)

8) Data Retention

• Provide requested travel services
• Maintain business and financial records
• Comply with tax and legal requirements
• Resolve disputes
• Prevent fraud

9) Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission method is 100% secure.

10) Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

11) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

12) Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

• Syren Travel
• Email: info@syrentravel.com
• Website: www.syrentravel.com